Delivery - Australia and International

Australia

So that we can provide the best possible service to our customers, we have negotiated preferential rates with a number of carriers to provide national coverage. Not all carriers provide a service to all destinations and Buds Customs reserves the right to ship via alternative methods if necessary. The freight rates quoted on this site are based on live lookups via the Carrier’s website. 

The shipping details you provide will be used to create consignments so please ensure accurate details are provided at checkout.

Items that weigh over 30 kg are generally shipped on a skid to comply with workplace health and safety requirements. Suspension kits generally weigh around 100kg so we ship them on a skid so nothing gets lost. We can only ship skids to business addresses with access to forklift or the carriers local depot for you to pickup.

Orders received buy 12:00 noon will generally leave by close of business on the same day. Occasionally, orders might not ship until the following day. If an order goes on back order, we will contact you promptly to give you our best estimate of shipping delays.

Once your order is shipped, you will receive an email outlining tracking details.

Our carrier services and the carriers we use are detailed below:

Standard Postage (<22kg)

Australia Post

Standard Courier (<25kg)

Couriers Please

Fastway

Road Express (5kg - 500kg)

Toll Ipec

Express Satchels (<5kg)

Toll Priority

International

Where possible international orders <20kg  will be shipped via our national postal service, Australia Post as we have negotiated substantial discounts with them. Their rates are published on our web site. Please note that Australia Post will not carry Shock absorbers. As an alternative, we also offer Air freight via TOLL, TNT and DHL. Unfortunately we are unable to publish live rates on our web site and they are significantly more expensive than postage.

For heavy items or if you do not trust the postal service in your country, please contact us to arrange an alternative quote from us.

All customs fees and duties are at your cost. Where we quote an estimated timeframe for postage, that is usually to your customs service and does not include any allowance for customs clearance delays or local deliveries. We strongly recommend you monitor your shipment’s progress via the provided tracking details as we have had instances where parcels have been returned to us due to errors by the receiving postal service which could have been avoided if the customer monitored progress.